To Be at Zero Distance to Customers

Ravi Kumar, EVP & Chief Delivery Officer, Infosys

CRM in PicsArt: Enabling Creativity

Charles Condon, Director, CRM/Retention Marketing, PicsArt Inc.

The CIO's Role in Fixing a Broken CRM

Rob Urbanowicz, CRM Practice Area Director, Socius

Four Ways Enterprise Social Collaboration Will Engage Your Workforce and Strengthen Your Business

Ajay Kaul, Managing Partner, AgreeYa Solutions

Adapting to Digital Natives-Lenders Meet Millennials, and All Consumers, on their Terms

Kamran Bakhtiari, VP, Marketing, loanDepot

Little Things Making a Big Difference in Human Services

Kurt Larrick, Assistant Director, Arlington County Department of Human Services

Customer Data Platforms: A New Tool to Unify Customer Data

David Raab, CEO, CDP Institute

News

What Are the Emerging CRM Trends for 2024?

Digital Transformation – An Insurance Practitioner’s Critique

Alp Altun, Transformation Programme Director, Prudential (PRU: LON)

Embracing new opportunities in CRM strategy, what comes next?

Maike Minzoni, Head of Marketing, CRM, & Innovation, Marisa S.A.

WhatsApp and Nespresso's Digital Strategy

Marcos Bogo, Head of Customer Relationship Center, Nespresso Brasil

Embracing new opportunities in CRM strategy, what comes next?

Maike Minzoni, Head of Marketing, CRM, & Innovation, Marisa S.A.